Information / FAQ's

The Application Process

Who can apply for properties through My Social Home?
How do I apply to join the Housing Register?
How do I know if I have been accepted onto the Housing Register?
Can you refuse to accept me onto the Housing Register?
Do I need to renew my application each year?

Applying for a property

How do I apply for a property?
How many bedrooms am I entitled to?
Does my child qualify for his/her own bedroom?
How many properties can I express an interest in?
How long will I have to bid for a property?
Will I know how many other people are interested in the same property?
How do you decide who is offered a property?
If I successfully bid for a rented property, can the landlord refuse to let it to me?
If I successfully bid for a rented property, will I be able to view it before making up my mind?
Are there any fees?
What if I don’t like the property when I have seen it?
How often are properties advertised?
Where are properties advertised?
What information will the property adverts contain?
I can't find a property?

Housing Priority Bands

What are priority Bands?
How long will I stay in the same band?
What do I do if my circumstances change?

Circumstances affecting your housing need

What if someone in my household has a medical condition?
What if I become homeless?

Other documents to support your application and tenancy

What other documents do I need to provide?
What happens if I do not provide the required documents?

Requesting a review

How do I request a review of a decision?

Other questions

Do I have to pay any rent in advance?
Are carpets and appliances provided?
What other options are there for housing?